Refund & Cancellation Policy

1. Overview & General Principle

At Final Attempt, we strive to deliver industry-leading BPSC and civil services preparation programs, including live/recorded courses, test series, evaluation modules, and study materials. Because our digital assets, proprietary PDF notes, video streams, and answer evaluation workflows are accessible immediately upon enrollment, all course fees and digital purchases are generally non-refundable once access has been granted, except under specific circumstances outlined in this policy.

2. Refund Eligibility Criteria

Refund requests are evaluated strictly on a case-by-case basis under the following eligible conditions:

• Duplicate / Multiple Payment Deduction: If a student is charged multiple times for a single course enrollment due to a payment gateway glitch or network timeout, the duplicate amount will be refunded in full.
• Technical Access Failure: If a student pays for a course but is unable to access the course material due to a verified technical defect on our platform that our technical team fails to resolve within 7 working days.
• Pre-Batch Cancellation (Subject to Review): Refund requests submitted at least 48 hours prior to the official batch start date for newly announced offline/classroom foundation batches, subject to a 10% administrative and processing deduction.

3. Non-Refundable Categories

Refunds will NOT be issued under any of the following scenarios:

• Change of mind, personal schedule conflicts, or decision to discontinue preparation after obtaining access to course materials.
• Test Series packages (Prelims or Mains) once test links or PDF question booklets have been accessed or downloaded.
• Single-item purchases of PDF Notes, Rapid Revision Materials, or Bihar Special Compendiums.
• Accounts terminated or suspended due to copyright infringement, abusive behavior, or unauthorized login sharing.
• Failure to clear an examination or dissatisfaction with personal exam results.

4. Refund Request Procedure

To submit a refund request for eligible transactions, please follow these steps:

1. Send an official email to enquiry@finalattemptias.com within 7 calendar days of the transaction.
2. Include your Registered Student Name, Registered Mobile Number, Registered Email ID, Course Name, Payment Reference ID / Transaction Number, and a clear description of the reason for the refund request.
3. Attach supporting proof, such as payment gateway receipts or bank statements showing duplicate deductions.

5. Verification & Processing Timeline

Once your refund request is received:

• Initial Review (2-3 Business Days): Our billing team will verify the payment logs with our payment partner (Razorpay) and inspect your account access history.
• Approval Notice: You will receive an official email confirmation stating whether your refund request has been approved or rejected.
• Disbursal Timeline (5-7 Business Days): If approved, the refund will be credited back to the original source account (UPI ID, Net Banking, or Credit/Debit Card) within 5 to 7 business days from the date of approval.

6. Batch Transfer & Course Exchange Policy

If an aspirant wishes to transfer from one batch to another (e.g., from English Medium to Hindi Medium, or from Prelims Test Series to Foundation Batch), a batch transfer request may be submitted within 14 days of enrollment. Batch transfers are subject to seat availability and adjustment of any differential course fees.

7. Contact for Payment Assistance

For any billing inquiries, transaction status checks, or refund requests, please contact our financial assistance team at:

Final Attempt Billing & Finance Desk
Boring Road Crossing, Patna, Bihar – 800001, India
Email: enquiry@finalattemptias.com
Phone: +91 97099 92093